Privacy Policy

How we collect, use, and protect your personal information.

Last updated: November 2025

At StorageNest ("we", "our", "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit storagenest.com.au, make a purchase, or otherwise interact with us.

1. Information We Collect

We may collect the following types of personal information:

  • Contact details — such as your name, email address, phone number and address.
  • Order and payment information — details you provide when making a purchase, such as billing and shipping information (we do not store full payment details).
  • Account and communication information — when you contact us via forms, email, or social media.
  • Usage data — information about how you use our website, collected through analytics tools like Google Analytics and Meta Pixel (including IP address, browser type, and pages visited).
  • Marketing preferences — information you provide when signing up for newsletters or promotional updates.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders
  • Communicate with you about your purchases or enquiries
  • Improve our website, products, and services
  • Send you marketing materials (only if you've opted in)
  • Analyse website performance through analytics tools
  • Comply with legal obligations and prevent fraud

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience and analyse traffic. Cookies may be used by third-party services such as Google Analytics and Meta Pixel to track website usage and measure marketing performance.

You can disable cookies through your browser settings, but some parts of our website may not function properly if you do.

4. How We Store and Protect Your Data

We take reasonable steps to protect your information from misuse, interference, loss, unauthorised access, modification, or disclosure. Your data is stored securely on systems that use encryption and access controls. When no longer needed, we will securely delete or anonymise your personal information.

5. Sharing Your Information

We may share your information with trusted third parties that help us operate our business, such as:

  • Payment processors (e.g., Stripe, PayPal)
  • Delivery and logistics providers
  • Website hosting and analytics services
  • Marketing and advertising platforms (e.g., Meta, Google Ads)

These third parties only receive the information necessary to perform their functions and are required to handle your data securely. We do not sell your personal information to anyone.

6. Your Rights

Under the Australian Privacy Principles (APPs), you have the right to:

  • Access the personal information we hold about you
  • Request corrections to inaccurate or outdated information
  • Opt out of marketing communications at any time
  • Make a complaint if you believe your privacy has been breached

To exercise your rights, please contact us at info@storagenest.com.au.

7. International Transfers

Some of our service providers may store or process information overseas (for example, in the United States or other countries). We ensure that these providers handle data in accordance with privacy laws and this Policy.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date shown at the top.

9. Contact Us

If you have any questions, feedback, or concerns about this Privacy Policy or how we handle your information, please contact us at: info@storagenest.com.au