Please read these terms carefully before using our website or purchasing from StorageNest.
Last updated: August 2026
Welcome to StorageNest. These Terms of Service ("Terms") govern your use of our website storagenest.com.au and any purchase or rental of products or services from StorageNest ("we", "our", "us"). If you rent a storage unit from us, section 9 sets out the terms of that rental.
By accessing, purchasing or renting from our website, you agree to these Terms.
StorageNest manufactures and sells premium over-bonnet storage units and related accessories. We operate from the Gold Coast, Queensland, Australia, and provide delivery and installation services to selected areas.
You agree to use our website for lawful purposes only and not to engage in any conduct that may harm, disrupt, or interfere with our operations or the experience of other users. We reserve the right to update, modify, or remove any part of this website at any time without notice.
Orders are placed via invoice only. We do not currently process orders or take payments directly through our website. To place an order, please contact us and we will issue an invoice with payment details. All prices are listed in Australian Dollars (AUD) and include GST unless otherwise stated. Full payment must be received upon completion of the installation, on the same day, unless otherwise agreed in writing.
During promotional or pre-order phases, customers may be given the option to place a deposit to secure their order. Deposits are refundable unless otherwise required under Australian Consumer Law.
Delivery and installation are available to selected regions at additional cost. These charges are quoted separately based on location, access and installation requirements. We are not responsible for delays caused by factors beyond our control, such as transport disruptions or weather conditions.
During pre-order phases where deposits are taken, delivery and installation dates may be subject to change depending on manufacturing and shipping schedules. We will keep customers updated on any changes and provide estimated timelines as accurately as possible.
Where a storage unit is to be installed in an apartment building, townhouse complex, or any property managed by a Body Corporate, Owners Corporation, or similar entity, it is the customer's sole responsibility to obtain any required approvals before installation proceeds. StorageNest provides a Body Corporate Approval Request form on request to assist with this process, but we do not submit, negotiate, or follow up on approvals on the customer's behalf.
By proceeding with the purchase and installation of a StorageNest product, the customer acknowledges and agrees that:
StorageNest accepts no liability for any loss, cost, fine, or damage arising from a customer installing a storage unit without the necessary approvals, or from a subsequent requirement to relocate or remove the unit.
We make every effort to ensure all product descriptions, images, and specifications are accurate. However, slight colour variations may occur due to differences in display settings between devices.
The Kookaburra's structural components are covered by a 5-year warranty against defects in materials or workmanship. The original lock mechanism and gas struts also receive StorageNest Lifetime Parts Cover if they stop operating correctly through normal residential use, including ordinary mechanical wear.
Under Lifetime Parts Cover, ARMX GROUP PTY LTD trading as StorageNest will provide an approved replacement part and standard postage to an Australian address free of charge. Labour, fitting, installation and dedicated service calls are not included. “Lifetime” means for as long as the original purchaser owns the Kookaburra and ARMX GROUP PTY LTD continues to trade as StorageNest.
Our voluntary warranty does not cover:
Full eligibility, exclusions, claim procedures and Australian Consumer Law information can be found on our Warranty page. Nothing in these Terms excludes or limits rights that cannot be excluded under the Australian Consumer Law.
StorageNest does not offer change-of-mind returns or refunds. Returns and refunds are only provided where required under the Australian Consumer Law, including for goods that are faulty, not of acceptable quality, not fit for purpose, or that do not match their description.
Where a return is required under the Australian Consumer Law, please contact us so we can assess the issue and arrange an appropriate remedy (repair, replacement, or refund) in accordance with your statutory rights. Faulty or damaged goods are also covered under our warranty.
This section applies where you rent (hire) a storage unit from StorageNest under our weekly rental program, rather than purchasing one outright. It applies in addition to the Terms above. Your individual Rental Agreement sets out your plan, minimum term, weekly rate and delivery and installation fee; where that agreement and this section differ, your Rental Agreement applies.
You are hiring the unit, not buying it. StorageNest retains ownership of the unit for the entire rental period — that is what allows us to offer it without a large upfront cost. While the unit is in your possession, you agree not to sell, lend, encumber, modify, drill, paint or repaint it, or change its lock.
The unit must not be moved or relocated by you. If you change apartments or car spaces, contact us and we will quote to relocate it. If the unit is damaged beyond normal wear and tear, or is not returned to us, a replacement charge of $1,749 — its physical value — becomes payable. If the unit fails or is damaged through no fault of yours, tell us and we will repair or replace it at no cost to you.
Your minimum term begins on the day the unit is installed. Rental is charged weekly in advance by direct debit, and your direct debit authority must remain in place for as long as you have the unit. All rental prices include GST. The delivery and installation fee is a one-off charge payable before installation, and covers both installing the unit and collecting it at the end of the rental. The fee applicable to your plan is set out in your Rental Agreement and on our rental page. Rentals are installed on the Gold Coast and in Brisbane at the same price.
When your minimum term ends, nothing changes automatically — the hire continues at the same weekly rate. From that point you may cancel at any time by giving us 14 days' notice, with no exit fee.
If you need to end the rental before your minimum term is complete, a one-off early finish fee of $249 applies to cover collecting the unit early. That is the only charge — the remainder of the term is not payable.
Your weekly rate is the rate shown on your plan and does not change for as long as you keep the unit. Our advertised prices may change over time, but a change is never applied to an existing rental.
Each unit is supplied with two keys. You receive one key, and StorageNest retains the second as a recovery key, logged against your lock's serial number, so that a lost key does not require the lock to be cut off. If you lose your key, contact us and we will cut a replacement from the recovery key and post it to you; fees apply and we will confirm the cost with you before proceeding.
We will not open your unit using the recovery key unless you ask us to, we are collecting the unit and belongings have been left inside, or we are required to by law or in an emergency.
Please return your key when the unit is collected. An unreturned key is charged as a replacement.
You may store any lawful items belonging to you, within the unit's weight limit. You must not store fuel, gas bottles, chemicals, flammable materials, batteries left on charge, animals, or anything prohibited by your building.
The unit is lockable and solid, but it is not a safe. Cash, jewellery and irreplaceable items should be kept elsewhere. StorageNest does not insure the contents of your unit. If your contents are worth insuring, please add them to your own contents insurance policy. This does not affect your rights under the Australian Consumer Law.
Rental units are freestanding. Nothing is bolted, drilled or fixed to any floor, wall or ceiling, and the unit sits entirely within your own allocated car space. You may need Body Corporate or Owners Corporation approval before installation, and the acknowledgements in section 5 above apply equally to rented units. Confirming what your building requires is your responsibility; StorageNest does not certify compliance.
If a weekly payment fails, we automatically retry it over the following couple of weeks and let you know. We do not charge a dishonour fee — the missed weeks remain owing and are collected once your payment succeeds. If an amount remains unpaid for 14 days, we will contact you to arrange a payment plan. If an amount remains unpaid for 28 days, we may end the agreement and arrange to collect the unit.
If we end the agreement, we give you 14 days' notice to empty the unit before we collect it from your car space. Anything still inside the unit on collection day will be removed and left in your car space — we collect the unit, not your belongings, and we do not store or dispose of your property for you.
You agree to give us reasonable access to collect the unit, and you authorise us to arrange access with your building manager or Body Corporate if we are unable to reach you. Collection does not cancel amounts already owing: unpaid rental up to the day of collection, and any fees payable under your Rental Agreement, remain due.
Any time after your minimum term, give us 14 days' notice, empty the unit, hand back the key, and we collect it at no further charge. We photograph the unit at installation and at collection so its condition is documented for both parties. Any refundable deposit is returned within 14 days of collection, less any itemised amounts owing.
By starting a rental with StorageNest, you confirm that you have read and accept these Terms and your Rental Agreement, that you understand the unit remains our property, that you receive one key, that your contents are not insured by us, and that you authorise us to direct debit your weekly rental. Changes to a Rental Agreement must be agreed in writing by both parties; notice by email is sufficient. Queensland law applies, and nothing in this section limits your rights under the Australian Consumer Law.
Because the unit stays ours, we may record our ownership of it on the Personal Property Securities Register during the hire. It is simply a public record that the unit belongs to StorageNest and not to the household it sits in. It is not a credit listing, it has no effect on your credit rating, and it changes nothing about how you use the unit.
To the maximum extent permitted by law, StorageNest is not liable for any indirect, incidental, or consequential loss arising from the use of our products or services. Nothing in these Terms limits your rights under the Australian Consumer Law.
We value your privacy. Please refer to our Privacy Policy for information on how we collect, use, and protect your personal information.
For questions about these Terms or your purchase, please contact us at: info@storagenest.com.au — Gold Coast, QLD, Australia